At CARESURG MEDICAL SUPPLIES PRIVATE LIMITED, we aim to ensure your complete satisfaction with every purchase made through caresurg.store. If you’re not entirely happy with your order, we’re here to help.

1. Return Eligibility

You may request a return or exchange if:

• The product is damaged, defective, expired, or incorrect.

• You report the issue within 7 days of receiving the product.

• The item is unused, in its original packaging, and includes all accessories/manuals.

Certain items are non-returnable, including:

• Opened or used medical supplies.

• Products labeled as non-returnable or final sale.

• Items not in their original condition.

2. How to Request a Return

To initiate a return, please contact us via:

• Email: info@caresurg.store

• Phone: +91 97164 48464

Include your order number, a brief description of the issue, and photos of the product (if damaged or incorrect). Our team will review and guide you through the return process.

3. Refund Process

Once your return is received and inspected, we will notify you of the status. If approved, your refund will be processed to your original payment method within 7–10 business days.

Please note:

• Shipping charges (if any) are non-refundable.

• In some cases, a partial refund may be granted (e.g., for missing items or packaging damage).

4. Exchange Policy

If you receive a defective or incorrect item, we will arrange for a free replacement or an exchange depending on product availability.

5. Cancellation Policy

Orders can be cancelled before they are shipped. Once dispatched, the standard return policy applies. To cancel, contact us immediately at info@caresurg.store with your order details.